Superpower to empathize with our users

Stepping into our user shoes gives us the opportunity to find out what they expect

How to use a cognitive walkthrough to discover and improve the UX?

Do we need to have a superpower of empathizing with the users?

Or maybe it is easy to ask them what they want and how do they want it in a product or website?

Unfortunately, it does not work like that. Sometimes even if the user knows what they want, they do not come from a background where they can specify how a particular system should fulfill their requirement.

Henry Ford once said, “If I had asked people what they wanted, they would have said faster horses.”

Empathy is the ability to understand and share the feelings of another person. In today’s competitive world, it not only matters to create an application which includes the best features. But also whether these features could be understood by our users.

In this workshop, we will learn to empathize with the users to improve their experience by practicing Cognitive Walkthrough. A cognitive walkthrough is a formal way of imagining the user’s thought and actions when they use an interface for the first time. It helps in finding out the bloopers or hindrances our users could face while using our product.

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