Angela believes that empathy and curiosity are driving forces of quality and strives to lead from this perspective. The hikers’ mantra “leave it better than you found it” inspires her approach at work, whether it’s people, processes, or the organization as a whole. She nerds out on process improvements and has strong feelings about change management. Angela loves her job the most when she takes on challenges that allow her to learn and grow, and when she’s supporting people and teams to do their best work. You can find her online tweeting as @AngelaRiggs_ and blogging at http://angelariggs.github.io.